unable to leave comments?

[stolle]

after upgrading vbulletin from 3.6 to 3.7.3 you can no longer leave comments. the submit button doesnt do anything the vbpicgallery page just looks broke our shoutbox doesnt work on that page either? if anyone can help, i would appreciate it, our members love the gallery!

thanks so much.

[Greg]

Got a link where we can investigate?

[stolle]

Originally Posted by Greg

Got a link where we can investigate?

yes, thank you!

stlhondas.com/forums/vbpicgallery.php?

[Greg]

OK< we have custom headers and that would break the shout box. I think this came up one time in the past. They either added shoutbox code to the vBPicGallery templates or turned the shoutbox off in the gallery.

The slideshow not working is likely due to needing to revert the vBPicGallery templates and/or upload the current JS code with overwrite enabled.

[stolle]

Originally Posted by Greg

OK< we have custom headers and that would break the shout box. I think this came up one time in the past. They either added shoutbox code to the vBPicGallery templates or turned the shoutbox off in the gallery.

The slideshow not working is likely due to needing to revert the vBPicGallery templates and/or upload the current JS code with overwrite enabled.

i tryed a few things, but they didnt work. im not even sure what i did was what you suggested. im not exactly well versed with vbulletin, if possible could you elaborate a little on what im exactly suppose to do?

thanks so much!

[Greg]

Sure, but I need to know who purchased the vBPicGallery license you are using on your forum since it appears you may not be the original owner.

[stolle]

Originally Posted by Greg

Sure, but I need to know who purchased the vBPicGallery license you are using on your forum since it appears you may not be the original owner.

tryed to send you a pm, dont know if it went through?

[Greg]

You need someone who knows vB enough to revert the vBPicGallery templates for each active style. That's the most common fix for these type issues.

[stolle]

Originally Posted by Greg

You need someone who knows vB enough to revert the vBPicGallery templates for each active style. That's the most common fix for these type issues.

all templates have been reverted and the problems still exist? i also have all of the original purchase and licensing information if you would like me to email it to you, it was repurchased on 27 Oct 2010, so should be current?

[Greg]

Yes, it should be current, but I'm guessing, I don't know what the guy before you did.

You have to check that the correct JS code was uploaded too. These are the only two problems that usually break the comments, old templates or old JS files. It's a common upgrade issue.