Serious help...

[wesZ06]

I have a virus(es) my computer. Ones that a virus scan will only quarantine and only prevent it form doing further damage. I have deleted partitions, re-formatted my hard drive twice, and it is still detected. I'm thinking it is a master boot record virus and is in my system files. I'm also afraid it will corrupt my registry. I've completely wiped out my computer and it is still on it. It's causing some of my driver files not to work and is constantly popping up messages like my registry should be checked, cleaned, etc. before it becomes unstable. It'll say like go to www.pcmed.com or www.regrepair.com to repair. I constantly get those messages. My cable company has even called me saying thay I have a virus on my computer and that it is hitting their systems pretty hard and if I didn't get it cleaned it, then my broadband woul be turned off.

Does anyone have an answer for this? Do I need a startup antivirus disk and to try another re-format and reinstallation of windows to cure this? Any help would be greatly appreciated.


Also, I just ran a virus scan and the viruses are coming from:

C:\System Volume Information\_restore{9335DFDB-9D4A-480E-8A30-57AC345847EB}\RP9\A0012235.sys

There is about 7 files like that. The virus names are Trojan.Cachecachekit

They were all quarantined except for the one that was a rdriv.sys file. Sounds like a driver system file. Hope this helps.

[MtnClimber]

Came across Your Post.. This is an answer for a Senior Member.. Just to let You know someone Out here is hearing You..

Lets go through some questions Ok..

How do You have Your Connection Dsl? Dial-Up? Cable?

Let's start here so then the Senior Members On-Board can better Assist as to what to do.. Ok..

MtnClimber be Patient..

[wesZ06]

I have cable. One other thing, my OS is Windows XP with Service Pack 1.

[MtnClimber]

Is Your Cable Company USA Based within the United States..
I have Cable as well , and I will explain as we walk you..

MtnClimber

[wesZ06]

Yes

[MtnClimber]

If You have a Cable Company connection to Your Cpu, They have Technicians...Inside their Platform.. It is included in Your Monthly fee, Still with me?

[wesZ06]

Yep, I'm here. They called and told me it was hitting their systems and they would pull the plug on me within 24 hours. I asked them for help and about curing system files and viruses and the guy told me it was well beyond his area.

[bigH2O]

Well, I'm not a senior member but I think you can find what you need here.
http://securityresponse.symantec.com/avcenter/venc/data/trojan.cachecachekit.html

[MtnClimber]

Yes, What You need to do first is Seieze and Capture first Ok.. I have heard through The Network that a New Trojan was out there, But didn't catch all the details.. Anyway What they are trying to do is Acess the Damage at this point, to restore any files, etc.. is Virtually Impossible at the Mode that they are running on right now..Ok.. Lets Talk Fire wall ok..

[wesZ06]

Alright. BTW, thanks a lot bigH20!

[MtnClimber]

Wes You are trying to Find Out what it is..You know that it is Spyware, Because of it being a Trojan, But if it is going through files, etc.. It might be a worm..You are seeking info on what it is so You can target in on him, and Classify what it is..

And Note If You are F-Secure Norton Anti-Virus, Can Ruin Your System..

Major

[wesZ06]

Any suggestions on how to get rid of it?

[MtnClimber]

Norton atiVirus and F-Secure Conflict and can ruin Your System..

[MtnClimber]

Don't Jump Yet..

[MtnClimber]

Do You have a Anti Virus Softare On Your Cpu

[wesZ06]

Yes, it's Norton Anti-Virus Corporate Edition

[MtnClimber]

At this Point, I would Shutdown and wait.. You Need to see what Their Assesment is on The Worm/Trojan.. You are already connected with them. Shut it down and wait...Till they Identify what it is, I would be on the Phone Pushing though.. That is me..

Climber

[MtnClimber]

Pull The Plug On the Wall Outlet as well....

[MtnClimber]

If You are using a Surge Protector.. Flip the Switch to Off...

[MtnClimber]

Then the Remedy is on Them, With them You have insurance right?